Frequently Asked Questions (FAQ) – Ourah Essentials
General Questions
1. What is Ourah Essentials?
Ourah Essentials is a premium line of women's innerwear, including inner dagu, inner wear, and hand socks. Designed for comfort and versatility, our essentials complement your modest fashion effortlessly.
2. Where is Ourah Essentials based?
We are based in Malaysia, catering to customers who seek high-quality innerwear designed for everyday wear and special occasions.
3. Who can wear Ourah Essentials products?
Our products are designed for women of all ages who prioritize comfort, modesty, and style in their everyday wardrobe.
Product Information
4. What materials are used in Ourah Essentials products?
We use high-quality, breathable, and stretchable fabric viscose lycra, ensuring all-day comfort and durability.
5. Are the fabrics breathable and suitable for hot weather?
Yes! Our materials are carefully selected to be lightweight, breathable, and sweat-absorbent, making them perfect for Malaysia’s humid climate.
6. Do your hand socks slip easily?
No, our hand socks are designed with a secure grip and stretchable fit to stay in place throughout the day.
Sizing & Fit
7. How do I choose the right size?
Each product comes with a detailed size chart on our website. If you need assistance, feel free to contact us for recommendations.
8. Do you offer plus sizes?
Yes! We aim to be inclusive and provide a range of sizes to accommodate different body types.
Ordering & Payment
9. How do I place an order?
You can purchase Ourah Essentials products directly from our official website. Simply add your desired items to the cart and proceed to checkout.
10. What payment methods do you accept?
We accept credit/debit cards, FPX online banking, and e-wallets for seamless transactions.
Shipping & Delivery
11. Where do you ship to?
We currently ship within Malaysia. Stay tuned for international shipping updates!
12. How long does shipping take?
Orders typically take 3-5 business days for delivery within Malaysia.
13. What are the shipping costs?
Shipping fees vary based on your location. You can view the total shipping cost at checkout before making payment.
Returns & Exchanges
14. Can I return or exchange my order?
For hygiene reasons, we do not accept returns on innerwear. However, if you receive a defective item, please contact us within 3 days of receiving your order for assistance.
15. What if I receive the wrong item?
If you receive an incorrect item, reach out to us immediately, and we will arrange an exchange.
Care Instructions
16. How do I wash and care for my Ourah Essentials items?
- Hand wash or use a gentle machine wash cycle
- Use mild detergent
- Avoid bleach and fabric softeners
- Air dry to maintain fabric quality
Contact Us
17. How can I reach Ourah Essentials for further inquiries?
You can DM us on Instagram @ourahessentials or email us at hello@ourah.com.my for any questions or concerns.